HLT21020 Certificate II in Medical Service First Response
HLT21020 Certificate II in Medical Service First Response
This qualification reflects the role of first medical response workers or volunteers who provide initial care to patients in pre-hospital or out-of-hospital environments. These individuals deliver basic first aid and emergency response services, ensuring prompt and effective care prior to the arrival of advanced medical support.
The program is designed to equip students with the essential knowledge and practical skills required to provide basic first aid across a range of medical conditions and injuries. Delivered using a hands-on, practical approach, the training focuses on building confidence, competence, and the ability to respond effectively in real-world situations to improve patient outcomes.
This program is specifically tailored for existing workers who can demonstrate substantial industry experience and knowledge. Participants typically hold roles such as emergency response team members, supervisors, labourers, tradespersons, and health and safety officers across various industry sectors. The qualification supports workers who are required by their employer to formalise their existing knowledge and skills, or who must meet legislated, regulated, or site-specific industry standards.
Existing workers undertaking this qualification may demonstrate competency through a combination of structured training and Recognition of Prior Learning (RPL), where applicable.
The Certificate II Medical Service First Response – Existing Workers program is delivered in a practical, on-site context, with extensive demonstrations of the knowledge and skills required to achieve competency in the units outlined within the Training and Assessment Strategy.
This qualification is delivered and assessed on behalf of Allens Training Pty Ltd by Complete Response Solutions Pty Ltd.
Units Being Delivered
There are 9 units in total required to be completed for this qualification
Core Units
- CHCDIV001 Work with diverse people
- HLTAID011 Provide First Aid
- HLTINF006 Apply basic principles and practices of infection prevention and control
- HLTWHS002 Follow safe work practices for direct client care
- HLTWHS006 Manage personal stressors in the work environment
Elective Units
- HLTAAP001 Recognise healthy body systems
- BSBMED301 Interpret and apply medical terminology appropriately
- HLTOUT010 Communicate in complex situations to support healthcare
- HLTWHS005 Conduct manual tasks safely
Delivery Mode
This qualification can be delivered/assessed in the workplace or at facility organised by the training provider.
Qualification Duration
Enrolment for this qualification will be for a period of six (6) months to allow each student the opportunity to complete all requirements for successful achievement of the full Qualification. Students with extensive knowledge and experience may seek recognition for one or more units of competency Recognition of Prior Learning (RPL) or Credit Transfer (CT) within this Qualification and may complete the course in a shorter timeframe.
Entry Requirements
An individual undertaking this qualification with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:
Satisfactorily complete a language, numeracy and literacy assessment prior to or on course commencement to assess capacity to meet the LLN requirements of this course
Physical capability to be able to meet the demands of the practical demonstration skills
Protective slip resistant footwear/safety shoes must be provided by the student and worn during the practical sessions and assessment
Unique Student Identifier USI
Online study options: The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.
Pre-requisites and Co-requisites
There are no pre-requistites of co-requisites for this qualification.
Course Fee & Payments
Refund and fee protection policy – Please refer to the student handbook.
To protect your investment and ensure flexibility, we do not require more than $1,500 in upfront fees for any of our qualifications. Our Fees, Payment and Refund Policy is designed to give you peace of mind and to make sure you are not overcommitted before starting your course.
Course Outcome & Pathways
After successful completion of the programme students will be awarded a Nationally Recognised Qualification for HLT21020 Certificate II in Medical Service First Response.
Units included in this qualification may provide credit towards a range of other health-related qualifications at Certificate II level and above, allowing students to continue with their Medical Service First Response knowledge and training and move into more advanced first aid/response training as a natural progression.
Students who successfully completed this qualification may be eligible for entry into further study such as: HLT31120 Certificate III in Non-Emergency Patient Transport, or HLT31220 Certificate III in Basic Health Care.
Learner Rights, Responsibility & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.
Assessment Activities
1. HLTAID011 Provide First Aid
Performance Tasks and Practical Scenarios
Students are required to demonstrate competency in the following practical skills and simulated scenarios:
• Perform CPR on an adult, including the use of an AED and placing the casualty into the recovery position
• Complete a first aid incident report form based on a simulated first aid scenario
• Perform CPR on an infant
• Manage a casualty experiencing anaphylaxis
• Manage a casualty with asthma
• Manage a choking casualty
• Manage a casualty with non-life-threatening bleeding and shock, including minor wound cleaning
• Manage a casualty with a nosebleed
• Manage a casualty with a fracture and dislocation
• Manage a casualty with a sprain and strain
• Manage a casualty with envenomation, including snake or funnel-web spider bite
Theory Assessment
• A written assessment consisting of multiple-choice questions
2. WHS Cluster
Practical Assessment
Simulated Scenarios
• Follow safe work practices during a fire evacuation
• Manage exposure to body fluids
• Manage exposure to sharps, blood, and needlestick injuries
Performance Tasks
• Implement safe work practices for infection control
• Perform horizontal movement
• Perform high-to-low manual movement
• Perform low-to-high manual movement
Documentation
• Risk Assessment
• Incident Report
• Description of Manual Handling Tasks
Theory Assessment
• A written assessment consisting of short-answer and multiple-choice questions
3. Communication Cluster
Practical Assessment
• Develop a Personal Stress Management Plan
• Manage two workplace stress situations involving colleague work performance and an upset family member
• Evaluate the Personal Stress Management Plan
• Respect and recognise the needs of people from diverse social and cultural backgrounds in three different situations
• Deliver an informal information session to new staff reflecting on personal perspectives of diversity
Simulated Communication Scenarios
• Aggressive patient
• Patient with disabilities
• Patient with mental health concerns
• Upset family member
Documentation
• Personalised Stress Management Plan
• Stress Management Evaluation Form
• Incident Report Form
Theory Assessment
• A written assessment consisting of short-answer and multiple-choice questions
Mentoring & Support
You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you’ve learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.
Student Support is also available via your Student Dashboard.
If you have queries regarding your course work you can submit a Student Support Request. Your request will be lodged and followed through by our team.
How is the Qualification Delivered?
At Allens Training, we are committed to delivering the Certificate II in Medical Service First Response with a focus on flexibility, practical learning, and comprehensive support. Our program combines self-paced study with engaging, supervised learning sessions, ensuring you gain the knowledge and skills needed to excel in your role.
You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you’ve learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.
Supervised learning takes place in a structured environment, whether in a classroom, workshop, online, or through guided activities and simulations. This hands-on approach ensures you are well-prepared for the practical demands of the medical first response field.
Assessments are designed to test both your theoretical knowledge and practical abilities. You’ll complete written and/ or oral questions, presentations, and skill demonstrations in either your workplace or a simulated environment, providing a well-rounded evaluation of your competencies.
