HLT31120 Certificate III in Non-Emergency Patient Transport
Course Description
This qualification reflects the role of healthcare workers who provide non-emergency transport services to patients requiring clinical care during transit. These professionals deliver essential transport services, ensuring patient safety, comfort, and wellbeing while transferring individuals to and from healthcare facilities in non-emergency situations.
The Certificate III in Non-Emergency Patient Transport equips individuals with the necessary skills and knowledge to perform patient transport duties effectively and in accordance with industry standards. The course covers key areas including patient assessment, basic anatomy and physiology, infection prevention and control, medical terminology, and safe manual handling techniques. Delivered through a practical, hands-on approach, the program ensures students gain real-world experience and are well prepared to meet the expectations of the healthcare industry.
This program is suitable for individuals already working in the healthcare sector as well as those seeking to enter the field of patient transport. Upon successful completion of this nationally accredited qualification, graduates can confidently apply for entry-level roles within the private and community sectors, including positions such as Private Hospital Transport Officer, Patient Transport Officer (PTO), Ambulance Attendant, Ambulance Officer, and Community Ambulance Volunteer.
Graduates may gain employment with established non-emergency patient transport providers, hospitals, aged care facilities transporting elderly residents to medical appointments, disability support services assisting individuals in accessing healthcare, and community health organisations focused on improving health and wellbeing. Opportunities also exist within private ambulance services specialising in non-emergency transport, as well as medical transport coordination roles such as dispatchers or coordinators.
Throughout the course, students receive extensive support and personalised guidance from experienced industry professionals to help them succeed academically and professionally. By enrolling in the Certificate III in Non-Emergency Patient Transport, students develop the skills required to contribute positively to patient outcomes and meet the growing demands of the healthcare sector. The qualification also provides pathways to further study, including the Certificate IV in Health Care and the Diploma of Emergency Health Care.
This program is delivered in a practical context with comprehensive demonstrations of the knowledge and skills required to perform patient transport duties while ensuring compliance with industry standards and regulatory requirements.
This qualification is delivered and assessed on behalf of Allens Training Pty Ltd by Complete Response Solutions Pty Ltd.
Qualification Structure
Units included as part of this qualification.
- HLTAID014 – Provide Advanced First Aid
- HLTAID015 – Provide advanced resuscitation and oxygen therapy
- CHCDIV001 – Work with diverse people
- HLTWHS006 – Manage personal stressors in the work environment
- HLTOUT010 – Communicate in complex situations to support health care
- HLTWHS002 – Follow safe work practices for direct client care
- HLTWHS005 – Conduct manual tasks safely
- BSBMED301 – Interpret and apply medical terminology appropriately
- HLTINF006 – Apply basic principles and practices of infection prevention and control
- HLTAAP001 – Recognise healthy body systems
- HLTOUT001 – Implement safe access and egress
- HLTOUT007 – Transport non-emergency patients under operational conditions
- HLTAID011 – Provide First Aid
Units Being Delivered
There are 13 units in total required to be completed for this qualification
Core Units
- CHCDIV001 – Work with diverse people
- HLTWHS006 – Manage personal stressors in the work environment
- HLTOUT010 – Communicate in complex situations to support health care
- HLTWHS002 – Follow safe work practices for direct client care
- HLTWHS005 – Conduct manual tasks safely
- BSBMED301 – Interpret and apply medical terminology appropriately
- HLTINF006 – Apply basic principles and practices of infection prevention and control
- HLTAAP001 – Recognise healthy body systems
- HLTOUT001 – Implement safe access and egress
- HLTOUT007 – Transport non-emergency patients under operational conditions
- HLTAID011 – Provide First Aid
Elective Units
- HLTAID014 – Provide Advanced First Aid
- HLTAID015 – Provide advanced resuscitation and oxygen therapy
Delivery Mode
This qualification can be delivered/assessed in the workplace or at facility organised by the training provider
Qualification Duration
Expected minimum duration (months): 6
Expected maximum duration (months) : 12
As the participant cohort for this program are existing workers who have extensive experience in the industry sector, 450 hours, delivered over a six-month period, has been determined an appropriate time to deliver this Qualification to this existing participant cohort. However, should a new or inexperienced student express an interest in undertaking the Certificate III in Non-Emergency Patient Transport, additional time, mentoring, and support may be necessary to ensure successful completion and competency
Entry Requirements
An individual undertaking this qualification with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:
- Students must hold an open/ unrestricted Australian driver’s license
- Satisfactorily complete a language, numeracy and literacy assessment prior to or on course commencement to assess capacity to meet the LLN requirements of this course
- Physical capability to be able to meet the demands of the practical demonstration skills
- Protective slip resistant footwear/safety shoes must be provided by the student and worn during the practical sessions and assessment
- Unique Student Identifier USI
- Online study options: The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.
Pre-requisites and Co-requisites
There are no pre-requistites of co-requisites for this qualification.
Course Fee & Payments
Refund and fee protection policy – Please refer to the student handbook.
To protect your investment and ensure flexibility, we do not require more than $1,500 in upfront fees for any of our qualifications. Our Fees, Payment and Refund Policy is designed to give you peace of mind and to make sure you are not overcommitted before starting your course.
Course Outcome & Pathways
After successful completion of the programme students will be awarded a Nationally Recognised Qualification for HLT31120 Certificate III in Non-Emergency Patient Transport.
Learner Rights, Responsibility & Support
Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook on our website for all details relating to rights and responsibilities including complaints and appeals.
Assessment Activities
1. HLTAID011 Provide First Aid
Practical Assessment
Students must demonstrate competency in the following practical skills:
• Perform CPR on an adult, including the use of an AED and placing a casualty into the recovery position
• Complete a first aid incident report form based on a simulated first aid scenario
• Perform CPR on an infant
• Manage a casualty experiencing anaphylaxis
• Manage a casualty with asthma
• Manage a choking casualty
• Manage a casualty with non-life-threatening bleeding and shock, including minor wound cleaning
• Manage a casualty with a nosebleed
• Manage a casualty with a fracture and dislocation
• Manage a casualty with a sprain and strain
• Manage a casualty with envenomation (snake or funnel-web spider bite)
Theory Assessment
A written assessment consisting of multiple-choice questions.
2. HLTAID014 Provide Advanced First Aid
Practical Assessment
Students must demonstrate competency in the following practical skills:
• Perform CPR on an adult, including the use of an AED and placing a casualty into the recovery position
• Complete a first aid incident report form based on the adult CPR simulated scenario
• Perform CPR on an infant
• Manage a casualty experiencing anaphylaxis
• Manage a casualty with asthma
• Manage a choking casualty
• Manage a casualty with non-life-threatening bleeding and shock, including minor wound cleaning
• Manage a casualty with a nosebleed
• Manage a casualty with a fracture and dislocation
• Manage a casualty with a sprain and strain
• Manage a casualty with envenomation (snake or funnel-web spider bite)
• Manage a casualty with a life-threatening bleed (simulated first aid scenario)
• Complete a first aid incident report form based on the life-threatening bleed scenario
Documentation
• Incident Report
Theory Assessment
A written assessment consisting of short-answer and multiple-choice questions.
3. HLTAID015 Provide Advanced Resuscitation and Oxygen Therapy
Practical Assessment
Students must demonstrate competency in:
• Perform CPR on an adult, including the use of bag-valve masks, oxygen equipment, an AED, and placing the casualty into the recovery position
• Perform CPR on an infant
• Manage a casualty with a life-threatening bleed and administer oxygen
• Maintain and check resuscitation equipment
Documentation
• Incident Report
Theory Assessment
A written assessment consisting of short-answer and multiple-choice questions.
4. WHS Cluster
Practical Assessment
Simulated Scenarios
• Follow safe work practices – fire evacuation
• Manage exposure to body fluids
• Manage exposure to sharps, blood, and needlestick injuries
Performance Tasks
• Safe work practices for infection control
• Horizontal movement
• High-to-low manual movement
• Low-to-high manual movement
Documentation
• Risk Assessment
• Incident Report
• Description of Manual Handling Tasks
Theory Assessment
A written assessment consisting of short-answer and multiple-choice questions.
5. Communication Cluster
Practical Assessment
• Develop a Personal Stress Management Plan
• Manage two workplace stress situations:
– Colleague work performance
– Upset family member
• Evaluate Personal Stress Management Plan
• Respect and recognise the needs of people from diverse social and cultural backgrounds in three different situations
• Deliver an informal information session to new staff reflecting on personal perspectives of diversity
Simulated Scenarios – Communicate in four complex situations:
Aggressive patient
Patient with disabilities
Patient with mental health concerns
Upset family member
Documentation
• Personalised Stress Management Plan
• Stress Management Evaluation Form
• Incident Report Form
Theory Assessment
A written assessment consisting of short-answer and multiple-choice questions.
6. Clinical Cluster
Practical Assessment
Simulated Scenarios
• Identify body systems, organs, and functions
• Communicate clinical information effectively
• Conduct a patient handover
Documentation
• Body Systems, Organs/Components Form
• Body System Functions and Common Conditions/Diseases Form
• Interrelationships Between Body Systems Form
• Two Case Studies
• Patient Handover Report
Theory Assessment
A written assessment consisting of short-answer and multiple-choice questions.
7. Transport Cluster
Practical Assessment
• Conduct a vehicle inspection
• Load and unload three different patients (simulated scenario)
• Drive under operational conditions
Documentation
• Vehicle Inspection Form
Theory Assessment
A written assessment consisting of short-answer and multiple-choice questions.
Mentoring & Support
You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you’ve learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.
Student Support is also available via your Student Dashboard.
If you have queries regarding your course work you can submit a Student Support Request. Your request will be lodged and followed through by our team.
How is the Qualification Delivered?
At Allens Training, we are committed to delivering the Certificate II in Medical Service First Response with a focus on flexibility, practical learning, and comprehensive support. Our program combines self-paced study with engaging, supervised learning sessions, ensuring you gain the knowledge and skills needed to excel in your role.
You will receive dedicated mentoring and support from our experienced trainers for each unit. This support is designed to guide you through your studies and help you apply what you’ve learned in real-world situations. Your learning journey includes both non-supervised and supervised components. Non-supervised learning allows you to explore relevant Codes of Practice, legislation, and industry knowledge at your own pace. You’ll also engage in practical activities tailored to deepen your understanding and industry familiarity.
Supervised learning takes place in a structured environment, whether in a classroom, workshop, online, or through guided activities and simulations. This hands-on approach ensures you are well-prepared for the practical demands of the medical first response field.
Assessments are designed to test both your theoretical knowledge and practical abilities. You’ll complete written and/ or oral questions, presentations, and skill demonstrations in either your workplace or a simulated environment, providing a well-rounded evaluation of your competencies.
