Standards and quality assurance


Clinical Governance Committee

Complete Response Solutions has various levels of clinical accreditation, each providing a unique skill set. To assist with the management of these clinical accreditation levels, Complete Response Solutions has a Clinical Framework and Clinical Governance Committee. This provides independent oversight on the scope of practice for all responder levels and ensures consistent treatment and protocols are practiced. A review framework also ensures that any update in practices across the country are monitored and reviewed by a panel of senior Health Care Professionals prior to implementation into protocols.


Standards and working groups

Complete Response Solutions believes strongly in ensuring that event organisers and the public of NSW are protected when engaging suppliers of event health services. Complete Response Solutions (NSW) is currently represented on several government working groups to achieve this goal.


Complete Response Solutions is represented on the current working group for the protection of the title Paramedic. This group will work to formalise the requirements for who can use the term Paramedic in NSW, as it is currently not a protected title. This will give event organisers and members of the public confidence in a level of consistency when engaging suppliers.



Complete Response Solutions is also currently working with NSW Health representatives in creating first aid and health services standards for all event organisers. This will enable a greater level of consistency across events and ensure that event health services suppliers are providing an adequate level of coverage to the public. Complete Response Solutions is the only non-government organisation represented on this working group.

Event Medical Specialists

Complete Response Solutions (CRS) knows that your event requires a reliable, friendly, professional event medical service. CRS Medical and First Aid personnel are highly trained and experienced professionals in event medical care. CRS personnel provide professional medical cover for a large variety of high risk events in challenging locations throughout New South Wales and the ACT.  Complete Response Solutions are comprehensively insured. 

Sports Trainers

Complete Response Solutions now has the capacity to provide Sport Trainers and Physiotherapists to the NRL and other sporting codes as required. Sports Trainers are Level 1 and Level 2 qualified and are accredited with Sports Medicine Australia. Our qualified Sports Trainers are up to date on the latest advances in sports medicine best practice. We provide professional Sports Trainer services for first aid management of sporting injuries, spinal management and preventative sports taping.

First Aid courses

Complete Response Solutions provides First Aid Training in partnership with Allen Training across New South Wales and the ACT. We offer 4 options to assist you to complete your First Aid pre course study before attending your practical session with the Nurse or Paramedic trainer. 

These include: 

  • Face to Face training 
  • Online training 
  • A combination of Face to Face and Online 

Please contact us on 1300 277 247 to book into a course. 

What is the USI?

The Unique Student Identifier is a National Government initiative for all students from 1st January 2015. Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training