Our Team


About us

Complete Response Solutions (CRS247) is a 100% Australian owned and operated Medical Service provider.  CRS247 is not a subsidiary of or in any way associated with the multinational private emergency response providers who have a presence within Australia. CRS247 is not financed by foreign investment. All profit made from our partnerships within Australia remains in Australia and supports the expansion of our core business, providing leading medical, emergency, medical and rescue response to our customers. Complete Response Solutions is a proud, professional and independent Australian Business.


Zach Jackson - Founder and Director

Zach completed his schooling in Toowoomba in 2002 and started a Bachelor of Nursing degree at USQ. Whilst studying he volunteered with a number of organisations with the provision of First Aid Services, working up to rank of Divisional Nursing Officer for South West Qld. In 2007 he started work at the Princess Alexander in Brisbane before moving to Royal Children's Hospital in 2008. Over the following years he worked in many and varied settings throughout Brisbane, the Gold Coast and Toowoomba. In addition, an interest in occupational medicine began while working part time at The Health Advantage in Toowoomba. Occupational medicine and front line medical management are two strong interests which have resulted in the creation of Complete Response Solutions. This company is well credentialed in the services it provides due to Zach's passion in these areas.


DR Melody Jackson - Clinical Governance


Melody Jackson is a Medical Officer. Melody advanced her career by commencing a Medical Degree at the University of Notra Dame in Sydney, she is currently employed full time within NSW Health. She has a large volume of experience to share with our personnel through her clinical and practical knowledge base, enabling her to review all critical incidents as well as administration of medications.

Event Medical Specialists

Complete Response Solutions (CRS) knows that your event requires a reliable, friendly, professional event medical service. CRS Medical and First Aid personnel are highly trained and experienced professionals in event medical care. CRS personnel provide professional medical cover for a large variety of high risk events in challenging locations throughout New South Wales and the ACT.  Complete Response Solutions are comprehensively insured. 

Sports Trainers

Complete Response Solutions now has the capacity to provide Sport Trainers and Physiotherapists to the NRL and other sporting codes as required. Sports Trainers are Level 1 and Level 2 qualified and are accredited with Sports Medicine Australia. Our qualified Sports Trainers are up to date on the latest advances in sports medicine best practice. We provide professional Sports Trainer services for first aid management of sporting injuries, spinal management and preventative sports taping.

First Aid courses

Complete Response Solutions provides First Aid Training in partnership with Allen Training across New South Wales and the ACT. We offer 4 options to assist you to complete your First Aid pre course study before attending your practical session with the Nurse or Paramedic trainer. 

These include: 

  • Face to Face training 
  • Online training 
  • A combination of Face to Face and Online 

Please contact us on 1300 277 247 to book into a course. 

What is the USI?

The Unique Student Identifier is a National Government initiative for all students from 1st January 2015. Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training